A friend of mine and I were talking recently about good customer service.  I also talked to a man from the company, Power, we purchased new windows from about this as well.  he pointed out to me that most of the time the main time people want to leave a review is when something has gone wrong.  I couldn’t disagree with this, but I also haven’t gone out of my way to leave bad reviews online either.  Most of the time in fact I try to leave good reviews about the experiences I have places.  I especially love being able to say, “This place has the best customer service.”  The goal of any company is to build a solid relationship with their customer(s) because that is what makes us loyal consumers.  We will always go back to a place where we had good experiences.  We will always go back to places that fix a mistake.  While I cannot say I am breaking up with Moviepass, I paid for the annual pass back in December so I’m with ’em at least until then, I can understand why people are breaking up with this company currently.

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